Nat Voisey

Streamlined the crediting process, reducing task time from 1 hour to just 5 minutes, significantly enhancing operational efficiency by over 90%.

Developed and deployed an AI chatbot for Business Analysts, standardizing documentation and enabling natural language search, which cut research time by 15 minutes weekly per colleague.

Led critical platform changes that successfully reduced customer queries and mitigated SIM swap fraud, improving customer experience and security for key products like Public Safety Network.

Identified and presented a critical issue within the international calling system, leading to a platform change that successfully prevented ongoing revenue leakage.

Reduced the stock-on-hand process from 12 hours to 15 minutes, achieving a substantial 98% improvement in processing time.

Automated a key process, successfully clearing a backlog of 600 accessory orders within a single week and significantly improving order fulfillment.

Designed and implemented an efficiency dashboard, providing actionable insights for performance measurement and continuous personal and team improvement.

Led bespoke projects for critical enterprise customers, ensuring tailored solutions and high-level service delivery.

Directed digital creative strategies for the successful launch of a boutique mall and the growth of a property portfolio, enhancing market presence and client acquisition.

Developed a custom recipe web application for a client, delivering the solution in half the time and with 80% less budget compared to competitor offerings.

Managed and mentored a team of part-time contractors, ensuring high-quality project delivery and client satisfaction across multiple creative and technical initiatives.

Provided comprehensive on-call technical support, networking, hosting, and training services, expanding the company's service offerings and client retention.